# Terms and conditions

- Link: https://www.viduluz.com/terms-and-conditions/
- Published: 2026-10-26T18:41:09-05:00
- Author: Viduluz

## TERMS AND CONDITIONS

**Last updated: October 27, 2026**

## AGREEMENT TO OUR TERMS

Welcome to VIDULUZ.

We are a contemporary fashion brand specializing in bags and accessories.

These Terms and Conditions (“Terms”) govern your access to and use of our website,
[**https://www.viduluz.com**](https://www.viduluz.com/), and purchases made through
our online store.

Throughout these Terms, “VIDULUZ,” “we,” “us,” and “our” refer to the business operating
the VIDULUZ brand and online store. The legal seller is identified in our Legal 
Notice (Impressum) and applicable order documentation.

By accessing our website, creating an account, or placing an order, you agree to
these Terms to the extent applicable to your activity.

We encourage you to review them before completing a purchase.

Additional information about specific services is available in our Returns & Refunds
Policy, Shipping Policy, Privacy Statement, Cookie Policy, and Disclaimer.

Together, these documents are designed to provide a clear and transparent shopping
experience.

Our online shopping services are intended for adults aged 18 or older.

## 1. OUR SERVICES

VIDULUZ operates an online store offering bags, accessories, and related fashion
products.

Our services include:

 * Product browsing and discovery.
 * Online purchasing.
 * Customer account functionality.
 * Product production and fulfillment.
 * Payment processing.
 * International shipping coordination.
 * Customer support.
 * Product-related claims and assistance.

Products and services are offered according to the availability and delivery destinations
supported by our operations.

We may update our collections, website features, and service availability as our
business evolves.

Our website is designed for ordinary shopping and brand-related activities. Unauthorized
commercial exploitation of our website or its content is addressed in Section 8.

## 2. INTELLECTUAL PROPERTY RIGHTS

### 2.1 Our Brand and Content

The VIDULUZ name, brand identity, logos, product designs, visual patterns, photographs,
illustrations, written content, website designs, and other original materials are
owned by VIDULUZ or used under appropriate authorization.

These materials may be protected by copyright, trademark, design, and other intellectual
property laws.

Our creative work is an essential part of our brand identity.

### 2.2 Permitted Use

You may access and use our website for personal shopping and other legitimate purposes.

You may also save or share product information for personal, noncommercial use, 
provided that the content is not materially altered or falsely attributed.

### 2.3 Commercial Use

Reproducing, distributing, selling, licensing, or commercially exploiting protected
VIDULUZ content requires appropriate permission.

This includes unauthorized commercial use of:

 * Product artwork and patterns.
 * Brand logos and identity materials.
 * Product photographs.
 * Original illustrations and graphics.
 * Website content and designs.
 * Protected product descriptions and creative materials.

### 2.4 Permission Requests

For collaborations, content licensing, or other authorized uses, please contact:

[**customerservice@viduluz.com**](https://www.viduluz.com/terms-and-conditions/customerservice@viduluz.com)

## 3. CUSTOMER REPRESENTATIONS

When using our online store, you agree to provide accurate information relevant 
to your purchases and account.

This includes:

 * Correct account and contact information.
 * Accurate billing details.
 * Complete shipping addresses.
 * Valid payment authorization.
 * Truthful information when communicating with customer service.

You also agree to use our website for legitimate purposes and respect the rights
of other customers, service providers, and VIDULUZ.

If materially inaccurate information affects a transaction or creates a security
concern, we may request clarification or take appropriate steps to protect the service.

## 4. CUSTOMER ACCOUNTS

Customers may have the option to create an account to manage purchases and access
available website features.

### 4.1 Account Information

You are responsible for providing accurate registration information and maintaining
your account details.

### 4.2 Account Security

Please protect your login credentials and avoid sharing your password with unauthorized
individuals.

If you believe someone has accessed your account without permission, contact us 
promptly.

### 4.3 Account Management

We may request verification or restrict access when necessary to investigate suspected
unauthorized activity or protect customer information.

Account-related privacy requests can be submitted through our Privacy Team.

**Email:** [privacy@viduluz.com](https://www.viduluz.com/terms-and-conditions/privacy@viduluz.com)

## 5. PRODUCTS

We make every effort to provide accurate product information and visual representations.

Our product listings may include information about:

 * Materials.
 * Dimensions.
 * Colors and variations.
 * Printing and embroidery.
 * Product features.
 * Intended uses.
 * Available styles and designs.

### 5.1 Product Images and Colors

We carefully prepare product photographs, digital previews, and visual representations.

However, minor differences may occur because of:

 * Screen calibration and brightness.
 * Lighting conditions.
 * Material textures.
 * Printing and embroidery methods.
 * Normal manufacturing tolerances.

Digital mockups may be used to illustrate the general appearance, pattern placement,
or design of a product.

These normal variations are distinct from material defects or products that do not
conform to their advertised descriptions.

### 5.2 Printing and Embroidery

Many VIDULUZ products feature designs created using specialized printing or embroidery
processes.

Minor variations in texture, stitch appearance, color intensity, or positioning 
may occur within normal production tolerances.

Products are expected to meet the applicable quality standards and correspond to
their advertised descriptions.

### 5.3 Product Availability

Products and variations are subject to availability.

We may introduce new products, discontinue designs, or adjust collections as our
brand evolves.

If an ordered product becomes unavailable and cannot be fulfilled, we will contact
the customer and arrange an appropriate resolution, including a refund for an order
that must be canceled.

### 5.4 Product Care

Customers should follow the relevant product care instructions to help preserve 
the appearance and functionality of their purchases.

Additional information about product representations and normal production variations
is available in our **Disclaimer**.

## 6. PURCHASES AND PAYMENT

### 6.1 Placing an Order

When placing an order, please review:

 * Selected products.
 * Sizes and variations.
 * Colors and designs.
 * Quantities.
 * Billing information.
 * Shipping details.
 * Total price and applicable charges.

After submitting an order, you will receive an electronic confirmation or acknowledgment.

We may contact you if additional information is required to process your purchase.

### 6.2 Made-to-Order Products

Most VIDULUZ products are made to order, with production or fulfillment arranged
specifically for each purchase.

**Orders are considered final under our standard store policy once they have been
processed and submitted for production or fulfillment.**

After production or fulfillment begins, changes and voluntary cancellations are 
generally unavailable.

If you need to correct an order, contact us as soon as possible. We will check whether
the requested change can still be accommodated.

The detailed rules concerning product returns, defects, and refunds are provided
in our Returns & Refunds Policy.

### 6.3 Accepted Payment Methods

We accept supported payment methods made available during checkout.

These may include:

 * Visa.
 * Mastercard.
 * American Express.
 * Discover.
 * Other supported payment cards.
 * PayPal.
 * Payment methods processed through Stripe.

The availability of a particular method may depend on the customer’s country, currency,
and payment provider.

### 6.4 Prices and Currencies

Product prices are displayed on our website and confirmed during checkout.

Where multiple currencies are supported, the currency applicable to the transaction
will be shown before the purchase is completed.

Your bank or payment provider may apply exchange rates or international transaction
charges according to its own terms.

We may update prices for future purchases.

**Changes to displayed prices do not automatically change the agreed price of an
existing confirmed order.**

### 6.5 Taxes and Shipping Charges

Applicable taxes and shipping charges collected by VIDULUZ are calculated or presented
during checkout.

International purchases may involve additional customs duties, import taxes, or 
destination-related charges.

Details about international delivery charges and customs procedures are provided
in our Shipping Policy.

### 6.6 Payment Authorization

By submitting a purchase, you authorize the selected payment provider to process
the amount shown at checkout.

Payments must be made using an authorized payment method.

### 6.7 Pricing or Technical Errors

We make reasonable efforts to maintain accurate prices and product information.

If a material pricing or technical error affects an order, we will contact the customer
and explain the available options.

We will not impose an unagreed increase to a confirmed order.

If an order cannot proceed because of such an error, we will arrange an appropriate
refund.

### 6.8 Order Verification and Acceptance

We may review or decline orders when reasonably necessary because of:

 * Payment authorization problems.
 * Product unavailability.
 * Shipping restrictions.
 * Material pricing errors.
 * Suspected fraudulent transactions.
 * Unusual or abusive purchasing activity.
 * Applicable legal restrictions.

We may also limit quantities where reasonably necessary to protect product availability
or prevent unauthorized resale activity.

If VIDULUZ cancels a paid order that cannot be fulfilled, we will arrange a refund
of the amount collected for that canceled order, including the applicable original
shipping payment.

### 6.9 Additional Authorized Payments

Some services, such as customer-responsible reshipping, may require a separate payment.

Where applicable, VIDULUZ Customer Service will communicate the amount and provide
a secure payment link or another officially authorized payment method.

Such payments must be confirmed before the additional service is arranged.

## 7. RETURNS, REFUNDS & SHIPPING

We maintain separate policies for product concerns and delivery-related services.

### 7.1 Returns & Refunds Policy

Our Returns & Refunds Policy explains:

 * Standard final-sale conditions.
 * Product defects and quality concerns.
 * Incorrectly supplied products.
 * Products received damaged.
 * Claim submission periods.
 * Supporting photographs and documentation.
 * Return authorization.
 * Warehouse inspections.
 * Refunds and replacements.
 * Subsequent claims.

**Returns & Refunds Policy:**

> [Returns and refund policy](https://www.viduluz.com/refund_and_returns_policy/)

### 7.2 Shipping Policy

Our Shipping Policy explains:

 * Order production and dispatch.
 * Shipping destinations and delivery estimates.
 * Shipping charges.
 * Address responsibilities.
 * Tracking and delivery notifications.
 * Customs procedures.
 * Failed delivery attempts.
 * Carrier assistance.
 * Additional reshipping charges.
 * Lost packages.
 * Unclaimed and returned shipments.

Please review the **Shipping Policy** available on our website for these procedures.

The relevant procedures in these policies form part of our purchasing terms.

## 8. ACCEPTABLE USE & PROHIBITED ACTIVITIES

We want VIDULUZ to remain a secure, respectful, and trustworthy shopping environment.

You agree to use our website, accounts, customer support services, and related features
responsibly.

### 8.1 Account and Identity Security

You must not:

 * Access another person’s account without authorization.
 * Impersonate another customer, employee, or representative.
 * Use stolen payment credentials.
 * Attempt to obtain another person’s password or confidential account information.
 * Circumvent authentication or account security measures.

### 8.2 Website and System Security

You must not:

 * Attempt unauthorized access to website infrastructure or administrative systems.
 * Introduce malware or harmful code.
 * Interfere with normal website functionality.
 * Exploit known vulnerabilities.
 * Attempt to bypass security protections.
 * Conduct unauthorized security testing that disrupts the service.

### 8.3 Automated Activity

Unauthorized automated activity that interferes with website operations is prohibited.

This includes:

 * Excessive automated requests.
 * Abusive scraping.
 * Automated account creation for fraudulent purposes.
 * Inventory manipulation.
 * Automated purchasing activity designed to disrupt ordinary customers.
 * Unauthorized extraction of protected website content for commercial exploitation.

This restriction does not prohibit ordinary search engine indexing, accessibility
tools, or other lawful and non-disruptive uses.

### 8.4 Fraudulent Transactions and Claims

You must not use VIDULUZ services to conduct fraudulent activities.

Examples include:

 * Unauthorized use of payment methods.
 * Deliberate submission of false order information.
 * Fraudulent refund or replacement requests.
 * Intentionally damaging products to obtain compensation.
 * Returning a different product from the one purchased.
 * Submitting materially falsified product evidence.
 * Using AI-generated or digitally manipulated images to fabricate defects.
 * Attempting to obtain duplicate compensation for the same loss.

These activities may result in the denial of an ineligible voluntary claim, account
restrictions, or other appropriate action.

### 8.5 Customer Service and Communications

You must not use our communication channels to:

 * Threaten or harass individuals.
 * Send malicious content.
 * Conduct impersonation or phishing.
 * Intentionally obstruct customer support systems.
 * Submit knowingly fabricated reports.

We welcome genuine complaints, questions, and requests for assistance, including
situations where customers disagree with a claim decision.

### 8.6 Intellectual Property and Content

You must not:

 * Commercially reproduce protected VIDULUZ designs without authorization.
 * Misrepresent our products or brand as your own.
 * Distribute counterfeit VIDULUZ merchandise.
 * Infringe the intellectual property rights of others.
 * Publish unlawful, threatening, or deliberately fraudulent content through our
   services.

### 8.7 Honest Customer Feedback

**Customers are free to share truthful opinions about VIDULUZ, including negative
reviews and criticism.**

We do not prohibit or penalize genuine customer feedback simply because it is unfavorable
to our business.

Our restrictions concern fraudulent, unlawful, abusive, or materially misleading
activity, not legitimate consumer opinions.

## 9. USER-GENERATED CONTENT

Certain website features may allow customers to submit reviews, ratings, photographs,
questions, or other content.

Customers are responsible for the information they choose to submit.

Submitted content should:

 * Reflect genuine experiences or opinions.
 * Respect the rights of other people.
 * Avoid unlawful or threatening material.
 * Avoid intentionally false or deceptive representations.
 * Avoid unauthorized disclosure of another person’s private information.

We may review or moderate content where necessary to protect users, comply with 
legal requirements, or maintain the proper operation of the service.

Content submitted privately for customer support or a product claim is not automatically
treated as public content.

## 10. CUSTOMER CONTENT & FEEDBACK LICENSE

Customers retain ownership of their original reviews, photographs, and other materials.

When you voluntarily publish content through a VIDULUZ website feature, you grant
us a non-exclusive, royalty-free license to host, reproduce, display, and technically
adapt that content as reasonably necessary to operate the relevant website feature.

This may include formatting a review for display or making it accessible through
the relevant product page.

This license does not transfer ownership of your content to VIDULUZ.

### 10.1 Customer Suggestions

We welcome ideas, recommendations, and feedback about our products and shopping 
experience.

We may use general suggestions to improve our services without creating an obligation
to compensate the person who submitted them.

### 10.2 Private Customer Documentation

Product claim photographs, personal messages, payment documentation, and inspection
evidence are handled for their relevant customer service purposes.

**Submitting private claim evidence does not grant VIDULUZ permission to use identifiable
customer photographs or private documents in advertising.**

Such information is handled under our Privacy Statement.

## 11. CUSTOMER REVIEWS & RATINGS

Customer reviews help other shoppers understand our products and services.

We welcome genuine feedback about:

 * Product quality.
 * Materials and construction.
 * Printing and embroidery.
 * Shopping experiences.
 * Delivery experiences.
 * Customer service.

Reviews should represent authentic experiences or honestly held opinions.

We may moderate reviews containing unlawful content, spam, threats, impersonation,
private information disclosed without authorization, or objectively fraudulent material.

We do not remove genuine reviews solely because they are negative.

We do not require customers to assign ownership of their reviews to VIDULUZ.

Where a review is associated with a promotional arrangement, any required disclosure
of that relationship should be made clearly.

Reviews reflect the opinions of their respective authors and do not necessarily 
represent the views of VIDULUZ.

## 12. SOCIAL MEDIA

VIDULUZ maintains a presence on social media platforms to share our collections,
product designs, and brand content.

These platforms may include Facebook, Instagram, TikTok, Pinterest, X, and other
services used by our brand.

Customers may interact with our social media content according to the relevant platform’s
rules.

### 12.1 Social Media Accounts

Interactions with third-party social media platforms are also governed by the terms
and privacy practices of those providers.

### 12.2 Account Connections

Where a supported third-party sign-in feature is available, customers may choose
to connect their accounts using the authorization process provided by that service.

Such connections are managed according to the information and permissions presented
during authorization.

### 12.3 Promotional Content

We may share product images, collections, and promotional announcements through 
our official social media channels.

Unauthorized accounts or individuals must not impersonate VIDULUZ representatives.

For additional information about advertising measurement and privacy, please review
our Privacy Statement.

## 13. THIRD-PARTY WEBSITES & SERVICES

Our website works with external service providers and may contain links to independent
websites.

These include services related to:

 * Payments.
 * Product fulfillment.
 * Shipping.
 * Website security.
 * Analytics.
 * Advertising.
 * Customer communications.

### 13.1 External Websites

Links to independent websites are provided for convenience or additional information.

The content and independent practices of those websites are managed by their respective
operators.

We encourage customers to review the applicable terms when using external services.

### 13.2 Service Providers Supporting VIDULUZ Orders

Payment processors, manufacturers, fulfillment partners, and shipping carriers may
assist with purchases made through VIDULUZ.

Their involvement does not automatically transfer VIDULUZ’s contractual responsibilities
to the customer.

For assistance with an order, customers should contact VIDULUZ Customer Service.

### 13.3 External Purchases

If you independently purchase products or services from an external business through
its own website, that transaction is generally governed by the external business’s
terms.

## 14. WEBSITE MANAGEMENT & SECURITY

We may take reasonable measures to protect the security and operation of our website.

These measures may include:

 * Monitoring technical activity for security purposes.
 * Investigating suspected misuse.
 * Restricting abusive automated requests.
 * Removing unlawful or harmful submitted content.
 * Protecting customer accounts.
 * Preventing fraudulent transactions.
 * Responding to security incidents.

Where a concern involves a customer account or transaction, we aim to provide appropriate
information about the action taken.

Decisions involving fraud or materially disputed evidence may involve human review.

## 15. PRIVACY & COOKIES

We value customer privacy and aim to provide clear information about how personal
information is handled.

Our Privacy Statement explains:

 * Information collected.
 * Purposes of processing.
 * Payment and shipping information.
 * Customer service and claim records.
 * Analytics and advertising services.
 * International data processing.
 * Retention periods.
 * Privacy rights.

**Privacy Statement:**

> [Privacy Statement](https://www.viduluz.com/privacy-policy/)

Our Cookie Policy explains website cookies, analytics, online tracking technologies,
and available privacy preferences.

**Cookie Policy:**

> [Cookies policy](https://www.viduluz.com/cookies/)

Where optional tracking or marketing activities require consent, they are managed
through the relevant privacy controls.

Agreement to these Terms does not replace a separate consent required for optional
data processing.

For privacy questions, contact:

[**privacy@viduluz.com**](https://www.viduluz.com/terms-and-conditions/privacy@viduluz.com)

## 16. ACCOUNT SUSPENSION & TERMINATION

We may suspend or restrict access to an account when reasonably necessary to:

 * Protect account security.
 * Investigate suspected unauthorized access.
 * Address material violations of these Terms.
 * Prevent fraudulent or unlawful activity.
 * Protect website operations.

Where appropriate, we will explain the reason for the restriction and provide an
opportunity to contact our team.

Termination or suspension of an account does not automatically eliminate existing
payment, delivery, refund, or consumer rights.

Customers may request account-related privacy assistance through our Privacy Team.

## 17. WEBSITE CHANGES & SERVICE INTERRUPTIONS

We work to maintain a reliable and accessible website.

Occasionally, services may be interrupted because of:

 * Technical maintenance.
 * Security updates.
 * Hosting or network problems.
 * Payment provider disruptions.
 * Software updates.
 * Unexpected technical incidents.

We may update website features, improve functionality, or discontinue features as
our services evolve.

Changes to the website do not automatically alter the agreed terms of purchases 
already completed.

If a technical issue affects your order or payment, please contact our customer 
service team.

## 18. GOVERNING LAW

These Terms are governed by the laws applicable to the relevant transaction.

The location and legal identity of the seller are identified through our Legal Notice(
Impressum) and applicable purchase documentation.

For matters in which a choice of law is permitted, the law of the seller’s place
of establishment will ordinarily apply.

This does not deprive consumers of mandatory protections available under the laws
applicable to their purchases.

Specific consumer disputes may also be subject to applicable rules concerning the
competent courts and jurisdiction.

## 19. DISPUTE RESOLUTION

We believe most concerns can be resolved through clear communication and practical
assistance.

### 19.1 Contacting Customer Service

If a disagreement arises concerning an order, payment, product, or website service,
please contact:

[**customerservice@viduluz.com**](https://www.viduluz.com/terms-and-conditions/customerservice@viduluz.com)

Include the relevant order information and a description of the concern.

Our team will review the issue and explain the available options.

### 19.2 Informal Resolution

We welcome the opportunity to resolve disagreements directly.

Customers may request clarification, provide additional information, or ask for 
further review of a decision.

### 19.3 Consumer Dispute Procedures

Customers may also have access to consumer protection authorities, alternative dispute
resolution services, or competent courts according to the requirements applicable
to their transactions.

These Terms do not require all consumer disputes to be submitted to private arbitration.

Nor do they impose a mandatory 90-day waiting period before a customer may exercise
an available legal right.

## 20. CORRECTIONS & WEBSITE INFORMATION

We make reasonable efforts to maintain accurate website information.

Occasionally, errors may occur in:

 * Product descriptions.
 * Prices.
 * Availability.
 * Images.
 * Technical specifications.
 * Promotions.
 * Other website content.

We may correct these errors and update information as necessary.

Where a material error affects an existing order, we will contact the customer and
explain the appropriate resolution.

Correcting website information does not authorize an unagreed increase to an existing
purchase price.

## 21. WEBSITE & PRODUCT DISCLAIMER

We aim to provide accurate product information and a dependable shopping experience.

However, website content and technical services may occasionally be affected by 
errors, interruptions, or changes.

### 21.1 Website Content

General website content is provided to help customers discover our products and 
understand available services.

We make reasonable efforts to maintain accurate and current information.

### 21.2 Product Representations

Product photographs and digital previews are intended to provide an accurate representation
of our designs.

Minor differences in appearance may result from screens, lighting, materials, and
normal manufacturing processes.

These differences do not excuse material product defects or significant discrepancies
from an advertised description.

### 21.3 External Information

Independent third-party websites may provide additional information or services 
through links from VIDULUZ.

Their independent content is governed by their respective operators.

### 21.4 Product Quality

VIDULUZ remains responsible for the product and contractual obligations that apply
to purchases made through our store.

Our separate **Disclaimer** provides more information about product representations,
normal production variations, and website information.

## 22. LIMITATIONS OF LIABILITY

We are committed to handling customer purchases and concerns responsibly.

Our responsibilities are determined by the relevant purchase agreement and applicable
legal requirements.

### 22.1 Website Availability

We cannot guarantee that the website will operate without interruption at every 
moment.

Reasonable technical maintenance and unexpected service disruptions may occasionally
affect access.

### 22.2 Indirect Losses

To the extent permitted under the applicable legal framework, VIDULUZ is not responsible
for indirect or unforeseeable losses arising solely from ordinary website interruptions
or the independent operation of unrelated third-party websites.

### 22.3 Product and Consumer Responsibilities

These Terms do not exclude or limit responsibilities that cannot lawfully be excluded,
including applicable product guarantees, consumer remedies, or liability for fraud,
intentional misconduct, or other non-excludable conduct.

We do not impose a general USD 500 liability ceiling on consumer purchases.

Our intention is to provide clear terms that reflect the nature of the service and
respect the rights associated with the transaction.

## 23. RESPONSIBILITY FOR UNLAWFUL OR FRAUDULENT ACTIVITY

Customers are responsible for their own unlawful conduct or deliberate misuse of
the website.

Where a customer’s intentional or unlawful actions cause demonstrable harm to VIDULUZ
or another person, the responsible party may be required to address the resulting
loss through the appropriate legal procedures.

Examples may include:

 * Fraudulent payment activity.
 * Unauthorized access to customer information.
 * Intentional disruption of website systems.
 * Commercial infringement of protected intellectual property.
 * Deliberate misuse of accounts or services.

This section is not intended to penalize customers for genuine complaints, good-
faith disputes, truthful reviews, or the exercise of consumer rights.

## 24. CUSTOMER DATA

We process customer information to provide our services, administer purchases, and
maintain appropriate business records.

Information may include:

 * Account records.
 * Order details.
 * Transaction references.
 * Customer service communications.
 * Claim documentation.
 * Delivery information.
 * Website interaction data.

Our Privacy Statement explains the relevant processing purposes, retention practices,
service providers, and privacy rights.

Customers may request access, correction, or deletion of eligible information through
our Privacy Team.

We use reasonable safeguards to protect customer records and maintain appropriate
data management procedures.

## 25. ELECTRONIC COMMUNICATIONS & TRANSACTIONS

VIDULUZ operates primarily through electronic communications and online transactions.

These may include:

 * Order confirmations.
 * Payment confirmations.
 * Shipping notifications.
 * Customer service messages.
 * Refund notices.
 * Account-related communications.
 * Policy updates.

By placing an order online, you agree to receive the electronic communications necessary
to process and administer that purchase.

Electronic records, confirmations, and transactions may be used where recognized
by the applicable legal framework.

Where a particular communication or document requires another form, the relevant
requirements will be followed.

You may save or print copies of order information and these Terms for your records.

## 26. OPTIONAL SMS COMMUNICATIONS

VIDULUZ may offer text messaging services for order updates, customer communications,
or promotional messages.

### 26.1 Enrollment

Where a text messaging program is offered, customers may choose to enroll through
the relevant subscription process.

Promotional SMS communications require the appropriate permission.

Enrollment in promotional messaging is not a condition of purchasing our products.

### 26.2 Message Types

Depending on the program, messages may include:

 * Order updates.
 * Shipping notifications.
 * Customer service information.
 * Product announcements.
 * Promotional offers.

### 26.3 Unsubscribing

Where supported by the messaging program, customers may opt out by replying **STOP**.

Additional help may be available by replying **HELP** or contacting customer service.

### 26.4 Carrier Charges

Standard message or data charges may apply according to the customer’s mobile provider
and plan.

For questions about SMS communications, please contact:

[**customerservice@viduluz.com**](https://www.viduluz.com/terms-and-conditions/customerservice@viduluz.com)

## 27. INTERNATIONAL CONSUMER RIGHTS

VIDULUZ serves an international community, and consumer protection rules may vary
between countries.

These Terms describe our standard commercial conditions while recognizing the consumer
protections applicable to purchases made through our store.

### 27.1 European Union Customers

For qualifying purchases by consumers in the European Union, applicable EU and national
laws govern withdrawal rights, product guarantees, delivery obligations, and refunds.

Eligible online purchases generally include a 14-day withdrawal right.

Certain goods made to a customer’s specifications or clearly personalized may qualify
for an exception. The fact that a product enters production after an order is placed
does not automatically establish that the exception applies.

Legal product guarantees and other mandatory consumer remedies continue to apply
according to their relevant requirements.

### 27.2 Customers in Other Countries

Customers in the United States, the United Kingdom, Colombia, Canada, and other 
countries may have additional rights under their applicable consumer protection 
rules.

These rights may concern product quality, delivery, returns, refunds, advertising,
or contractual terms.

### 27.3 Questions About Your Rights

If you believe specific consumer protection requirements in your country apply to
your purchase, simply contact our customer service team.

Please explain your concern and identify your country.

**We will be happy to review your situation and help identify the appropriate solution.**

You do not need to identify or quote a particular law when contacting us.

The voluntary claim periods in our Returns & Refunds Policy and Shipping Policy 
do not replace mandatory statutory rights or their applicable time limits.

## 28. GENERAL PROVISIONS

### 28.1 Entire Agreement

These Terms, together with the relevant policies and order information provided 
during checkout, form the applicable agreement for purchases and services.

### 28.2 Related Policies

Our separate policies provide detailed procedures for their respective subjects.

In particular:

 * Returns & Refunds Policy governs product returns and refund claims.
 * Shipping Policy governs shipping and delivery procedures.
 * Privacy Statement explains personal information processing.
 * Cookie Policy explains website tracking technologies and privacy choices.
 * Disclaimer provides additional information about product and website representations.
 * Legal Notice (Impressum) identifies the legal operator of the business.

### 28.3 Changes to These Terms

We may update these Terms as our products, services, or business practices evolve.

The latest version will be identified by the updated date at the beginning of the
document.

Changes to general website terms do not retroactively alter the agreed conditions
of completed purchases.

### 28.4 Severability

If a particular provision is determined to be invalid or unenforceable, the remaining
provisions will continue to apply as appropriate.

### 28.5 No Waiver

If we do not immediately enforce a particular provision, this does not automatically
mean that the provision has been permanently waived.

### 28.6 Language

These Terms are provided in English.

Translations may be offered to make the information easier to understand.

The English version serves as our primary reference, while applicable local language
and consumer information requirements will be respected.

### 28.7 Questions and Clarifications

If you need clarification about any part of these Terms, our customer service team
will be happy to assist.

## 29. CONTACT US

Have a question about our products, website, purchases, or Terms and Conditions?

We are here to help.

**VIDULUZ Customer Service**

Email: [customerservice@viduluz.com](https://www.viduluz.com/terms-and-conditions/customerservice@viduluz.com)

Phone: +1 (858) 800-0095

Help Center: [https://www.viduluz.com/help](https://www.viduluz.com/help)

Website: [https://www.viduluz.com](https://www.viduluz.com/)

For privacy-related questions:

**VIDULUZ Privacy Team**

Email: [privacy@viduluz.com](https://www.viduluz.com/terms-and-conditions/privacy@viduluz.com)

The legal identity and business contact information of the seller are provided in
our **Legal Notice (Impressum)**.

**VIDULUZ — Patterns in Motion**

Thank you for visiting VIDULUZ and being part of our creative journey.